退款政策

We have a 7-day return policy, which means you can request a return within 7 days of receiving the item.

Returns must meet conditions: your item must be in the same condition as when received, unworn or unused, with tags attached, and in its original packaging. You will also need to provide a receipt or proof of purchase.

To start a return, you can contact us at hellogeetoys@outlook.com. Please note that returned items need to be sent to the following address: [INSERT RETURN ADDRESS].

If we accept your return, we will send you a return shipping label and instructions on how and where to send the package. We do not accept items returned without a prior return request.

For any return questions, you can contact us at any time via hellogeetoys@outlook.com.

Damages and Issues
Please check your order items upon receipt. If an item is defective, damaged, or incorrect, contact us immediately so we can assess and correct the issue.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom products (like special orders or personalized items), and personal care products (like beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gas products. If you have questions or concerns about a specific item, please contact us.

We are very sorry, but we do not accept returns on promotional items or gift cards.

Exchanges
The fastest way to get the item you want is to return the original item and purchase a new item once the return is accepted.

EU 14-Day Cooling-Off Period
Despite the above rules, if the item is shipped to the European Union, you have the right to cancel your order or return it without reason within 14 days. As above, your item must be in the same condition as received, unworn or unused, with tags attached, and in its original packaging. You will also need to provide a receipt or proof of purchase.

Refunds
Once we receive and inspect your returned item, we will notify you whether the refund is approved. If approved, the refund will be returned to your original payment method within 10 business days. Please remember that your bank or credit card company may also need some time to process and post the refund.

If you have not received your refund within 15 business days after we approve your return, please contact us at hellogeetoys@outlook.com.