7-DAY RETURN POLICY
GeeToys has a 7-day return policy. This means you may request a return within 7 days after receiving your item.
To be eligible for a return, the item must be in the same condition in which you received it: unused, with any original tags attached, and in its original packaging. You must also provide a receipt or other proof of purchase.
Items that are defective, damaged, incorrect, or materially different from their description will be handled in accordance with the “Damages and Issues” section below. The unused-condition requirement does not prevent you from inspecting an item or reporting a defect.
STARTING A RETURN
To request a return, contact us at hellogeetoys@outlook.com and include your order number, the reason for the return, and photographs or video if the item is damaged, defective, or incorrect.
Do not return an item to the address shown on the original shipping package unless we specifically instruct you to do so. Items returned without prior authorization may not be accepted.
If your return is approved, we will provide return instructions and, where applicable, a return shipping label. You can contact us with any return-related question at hellogeetoys@outlook.com.
RETURN SHIPPING COSTS
If the item is defective, damaged, or incorrect, GeeToys will provide a prepaid return label or reimburse reasonable return shipping costs, as appropriate.
For change-of-mind returns, the customer is responsible for return shipping costs unless applicable law requires otherwise. Original shipping charges are non-refundable for change-of-mind returns. We recommend using a trackable shipping service, as we cannot process a refund for a return that we do not receive.
DAMAGES AND ISSUES
Please inspect your order when it arrives. Contact us as soon as possible if an item is defective, damaged, missing components, materially different from its description, or if you receive the wrong item. We will evaluate the issue and provide an appropriate solution, which may include replacement parts, a replacement product, or a refund.
Please retain the item, packaging, shipping label, and any damaged components until we finish reviewing your claim.
EXCEPTIONS AND NON-RETURNABLE ITEMS
The following items generally cannot be returned unless they arrived defective, damaged, incorrect, or applicable law requires otherwise:
- Custom, personalized, or made-to-order products;
- Opened or partially used craft and activity kits, including kits with opened bead or drill bags or missing components;
- Personal-care or hygiene-sensitive products that have been opened;
- Perishable goods;
- Hazardous materials, flammable liquids, or gases;
- Gift cards; and
- Items clearly marked “Final Sale.”
Promotional or sale items are not eligible for change-of-mind returns unless otherwise stated on the product page.
Please contact us before purchasing if you have questions about whether a particular item can be returned.
EXCHANGES
The fastest way to receive a different item is to request a return for the original item. Once the return is accepted, place a separate order for the replacement item.
EUROPEAN UNION 14-DAY COOLING-OFF PERIOD
If an order is shipped to a consumer in the European Union and the statutory right of withdrawal applies, the consumer may cancel or return the order within 14 days after receiving it, without providing a reason.
The item should be returned in the condition in which it was received, together with its original packaging and proof of purchase where reasonably possible. The consumer may inspect the item as they would in a physical store but may be responsible for any reduction in value caused by handling beyond what is necessary to establish the item’s nature, characteristics, and function.
The customer is responsible for the direct cost of return shipping under the EU cooling-off right unless GeeToys agrees to pay that cost or applicable law requires otherwise. The statutory cooling-off right may not apply to customized or clearly personalized products and other legally exempt items.
REFUNDS
We will notify you after receiving and inspecting the returned item and will tell you whether the refund has been approved.
If approved, the refund will be issued automatically to the original payment method within 10 business days. Your bank, card issuer, or payment provider may require additional time to process and post the refund.
If more than 15 business days have passed since we approved your refund and you have not received it, contact us at hellogeetoys@outlook.com.
CONTACT
For return and refund questions, contact:
GeeToys
Email: hellogeetoys@outlook.com